Correct or Reverse Payroll Safely

The correct path depends on whether payroll is Draft, Finalized Unpaid or already has a successful payout. Finalised calculations and paid evidence are never silently edited.

Permission required

Draft recalculation requires Calculate Payroll. Reverse Payroll controls a finalised unpaid run. Reverse Payroll Payouts controls a paid settlement reversal. These permissions do not imply one another.

Correct a draft

1. Fix attendance, leave, holiday, compensation, employment dates, commission or another source record.
2. Edit or remove draft adjustments when necessary.
3. Select Recalculate.
4. Review all staff lines and Issues again.

Recalculation preserves manual adjustments by staff and refreshes calculated facts. It cannot be used after finalization.

Reverse finalised unpaid payroll

Reverse Unpaid Run

1. Confirm the run is Finalized Unpaid and has no successful payout.
2. Open the run and select Reverse Unpaid Run.
3. Enter the mandatory reason.
4. Select Reverse Run.
5. Correct the source data and create a new payroll run for the corrected period.

The original run, items, payslips and audit trail remain historical evidence. Attendance locks and finalised commission links owned by that run are released for the corrected run.

Reverse a paid payout

Record Payout Reversal

1. Open the run’s Payout Register and identify the active payout.
2. Confirm the real-world settlement was reversed or otherwise requires a reversal record.
3. Select Reverse, enter the mandatory reason and choose Record Reversal.
4. Review the compensating payout record and Accounting Lite reversal when the original payout was posted there.
5. Put any salary correction into a clearly explained future-run adjustment.

The original payout and paid payroll remain unchanged. Paid attendance stays locked. Yepsta does not reopen paid payroll or rewrite its salary snapshot.

Troubleshooting

• Staff missing from payroll: check employment dates, active status, location and an effective compensation profile or eligible commission.
• Missing/overlapping compensation: add the correct dated profile and remove overlap, then recalculate.
• Missing or Incomplete attendance: prepare/correct the day and resolve pending requests.
• Commission missing: confirm the service line is completed, assigned to the staff member, effective under a rule and not finalised in another run.
• Payroll period overlap: another non-reversed run covers the same dates/location.
• Recalculate unavailable: only Draft runs can be recalculated.
• Finalize unavailable: resolve all Issues and confirm Finalize Payroll permission.
• Payout unavailable or duplicate warning: verify Finalized Unpaid status and whether an effective payout already exists.
• Run reversal unavailable: a successful payout requires payout reversal, not unpaid-run reversal.
• Record locked: identify the finalised payroll using it; do not change the locked attendance directly.

Warning

Do not delete or overwrite source records to conceal a finalised or paid error. Preserve the original evidence and use the documented reversal or future compensating adjustment.

Important information

The customer workflow does not support partial salary payouts, negative payouts or reopening finalised payroll.

Related guides

• Create, Review and Finalize Payroll
• View Payslips and Record Salary Payouts
• Record, Correct and Approve Attendance
• Review Payroll Reports

Last reviewed: 21 July 2026