Set Business Hours and Availability

Business availability defines when a branch operates. Staff availability separately defines when an individual can work. Both must support the requested appointment time.

Before you begin

Create the location first. Confirm its normal weekly opening days, start and end times, and booking slot interval. Staff shifts should fit within the relevant branch hours.

Permission required

Owners can manage availability. Managers and staff need Manage Availability access and permission for the selected location. Saving also requires an active subscription.

Set branch hours

Configure weekly business availability

1. Open Business → Manage Availability.
2. Select the location you want to configure.
3. Select Edit Weekly Availability.
4. Enable each day when the branch accepts work.
5. Enter that day’s opening and closing time.
6. Set the slot interval used to build booking windows.
7. Leave a day disabled when the branch is closed.
8. Save and review the weekly summary for the selected location.

Saving replaces the existing weekly pattern for that branch. Check every day before confirming; a disabled day is stored as closed.

Set staff availability

Add a staff member’s working pattern

1. Open Team → Manage Staff.
2. Find the staff member and select Availability.
3. Choose at least one working day.
4. Enter the shift start and end time.
5. Add break start and end times when applicable.
6. Save Availability.

What happens next

Yepsta uses branch hours to define the operating window and staff shifts to show individual working availability. Service duration and buffer time also affect whether a slot can fit.

Important information

Weekly availability does not record one-off closures, leave or existing appointment conflicts. Check the staff schedule and approved leave before promising a slot.

Troubleshooting

• If no location appears, check location access and whether an active branch exists.
• If saving removes a day, reopen the editor and confirm the day was enabled with both times.
• If an appointment time is unavailable, compare branch hours, staff shift, break, service duration, buffer and existing work.
• If the staff Availability action is missing, check Manage Staff permission and location access.

Related guides

• Create and Manage Business Locations
• Create and Maintain Staff Profiles
• Assign Services to Staff
• Troubleshoot Appointment Availability

Last reviewed: 12 July 2026