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YepstaYepsta Help Centre

Troubleshoot Login, Invitations, OTP, and Account Access

Symptom

Section titled “Symptom”

You cannot sign in, an invitation or password does not work, an OTP does not arrive, verification fails, or My Workspace is empty after login.

Most likely causes

Section titled “Most likely causes”
  • The email/mobile is different from the one saved on the login.
  • The owner created a staff profile but not a dashboard user, or the user is not linked to that staff profile.
  • The invitation is stale, the initial password was changed, or a reset is needed.
  • The business email or mandatory business mobile remains unverified.
  • The OTP was sent to a masked destination you no longer control, expired, hit the resend limit or was entered incorrectly too many times.
  • WhatsApp OTP delivery is temporarily unavailable.
  • The login is valid but the role, location or My Workspace permission does not expose the expected page.

Safe checks

Section titled “Safe checks”
  1. Verify the browser domain before entering credentials.
  2. Use the exact login email assigned by the owner; do not create another business.
  3. Check spam/junk for email messages and WhatsApp for the masked mobile destination.
  4. Use only the newest six-digit OTP and enter it before the displayed expiry.
  5. Wait for the resend cooldown instead of requesting several codes.
  6. Ask the owner to confirm the User Management record, role, assigned location and linked staff profile.
  7. If the user exists, use Resend Invite or the supported password-reset action rather than creating a duplicate login.

Resolution

Section titled “Resolution”
  • Wrong login contact: after signing in through an available method, use Account Settings to change and verify it. Otherwise ask the owner/Support to confirm the masked destination.
  • OTP expired or attempts used: request one fresh code after the cooldown and ignore older codes.
  • WhatsApp OTP not received: confirm the new Indian mobile number is correct and can receive WhatsApp; wait briefly, then use official Support.
  • Invitation/password failure: the owner can resend the invitation or reset the user’s password. The current User Management page does not provide general user editing/status management, so do not expect it to change every login field.
  • Empty My Workspace: link the login to the intended staff profile and enable the relevant My Workspace permissions.
  • Customer Portal: sign in with the same verified email or mobile used in the customer profile. Business staff must not request or enter the customer’s OTP.

When to contact Support

Section titled “When to contact Support”

Contact Support after one fresh OTP/invitation attempt still fails, the masked destination is no longer available, a verified business mobile cannot be restored, or you suspect unauthorised access.

Information to provide

Section titled “Information to provide”

Provide the business name, login role, masked email/mobile, page label, approximate time, exact safe error wording and whether the issue affects owner, manager, staff or Customer Portal access.

Information never to share

Section titled “Information never to share”

Last reviewed: