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Measure QR Review Performance and Reward Claims

Use location QR metrics for day-to-day review-flow monitoring and the business Analytics page for a date-range view of scans, ratings and conversion measures.

Review location QR performance

Section titled “Review location QR performance”

Open the location’s QR & Review Management page. Its KPIs show:

  • Today Scans;
  • This Week for the last seven days;
  • Total Scans for lifetime QR opens;
  • Private Feedback for ratings with a private note;
  • Google Routed for customers sent into the Google journey.

The page also shows recent scans and recent review outcomes. Google Routed does not prove that the customer submitted a Google review; submission happens on Google after leaving Yepsta.

Use business analytics

Section titled “Use business analytics”

Open Analytics, choose the relevant date range and review the QR scans, ratings, average rating, conversion rate and Google review rate. Use trends to improve QR placement and service follow-up, not to identify or pressure individual customers.

Connect an active reward

Section titled “Connect an active reward”
Prepare and monitor review rewards
  1. Open Loyalty Center → Review Rewards and confirm the intended campaign is active and within its validity period.
  2. Test the QR journey and confirm the optional reward prompt appears after a public-review draft is copied.
  3. A customer can enter an email or mobile number, or select Skip.
  4. An eligible claim receives one unique coupon for that QR rating; repeating the same claim returns the existing coupon rather than creating another.
  5. Review and redeem issued claims through Loyalty Center → Redeem Coupons.

Email claims can be sent by email. A mobile-only claim can remain pending for WhatsApp delivery, so do not promise that every mobile-only coupon is delivered automatically. The coupon remains the record to verify.

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