Record, Correct and Approve Attendance

Use manual attendance for an authorised daily result. Use corrections when an existing clock, shift or status is wrong. Both require a reason and preserve an audit trail.

Permission required

Record Attendance permits manual entries. Correct Attendance permits direct corrections. Approve Attendance Corrections permits review of staff requests. Staff need Self Attendance to request or cancel their own correction.

Record attendance manually

Manual Attendance

1. Open Team → Attendance, choose the date and permitted location, then select Prepare Day if rows do not exist.
2. Select Manual Attendance, or Record beside an existing staff row.
3. Choose the staff member and a final status: Present, Absent, Half-day, Leave, Holiday, Weekly off, Not scheduled or Incomplete.
4. Select the applicable shift when needed and optionally enter clock-in, clock-out, break minutes and notes.
5. Enter the required reason.
6. If the entry overrides approved leave or a holiday, review and confirm the conflict explicitly.
7. Save and confirm the updated daily row.

Manual clock times provide an authorised daily summary. They do not pretend to be original device or self-clock events.

Request a correction as staff

Request Attendance Correction

1. Open My Attendance and find the affected date.
2. Select Request correction.
3. Choose the issue: missed clock-in, missed clock-out, wrong time, incorrect absence, incorrect half-day, leave mismatch, wrong shift or other.
4. Enter the requested clock-in/out or status change that applies.
5. Add a specific reason and select Submit Request.

Only one pending request is normally allowed for the same record. You can cancel your own pending request. The original attendance values remain visible for review.

Review a correction

An authorised reviewer opens Team → Attendance, selects Review on a row with a pending correction, compares the existing and requested values, adds a review note and chooses Approve or Reject.

Approval applies the reviewed result and records who approved it. Rejection leaves attendance unchanged and preserves the request and review note. An authorised direct Correct action follows the same reasoned, auditable approach without a staff request.

Locked records

Finalised payroll locks the attendance facts used for pay. A locked record rejects self clocking, manual changes, imports and correction approval. Do not bypass the lock by changing unrelated schedule data. Use the payroll correction or reversal workflow.

Troubleshooting

• Record button unavailable: request Record Attendance and confirm the row is unlocked.
• Correction already pending: update the business reviewer or cancel the current request before submitting another.
• Leave mismatch: verify the leave status and dates, then review the requested status.
• Clock pair is incomplete: request the missing time; do not add a second clock-in.
• Approval fails: check location access, the correction’s current status and whether payroll locked the record.

Warning

Do not mark Leave, Holiday or Weekly off only to remove an absence. Confirm the approved source record or schedule first.

Important information

Original clock events remain auditable. Corrections change the approved daily result; they do not silently replace the original evidence.

Related guides

• Understand Attendance and Clock In or Out
• Import Attendance
• Review Attendance Reports
• Correct or Reverse Payroll Safely

Last reviewed: 21 July 2026