Review Delivery History and Business Alerts
Use Delivery History for Email and WhatsApp dispatches. Use the bell’s Business Alerts inbox for in-app operational notices addressed to the signed-in user, business or accessible location.
Filter Delivery History
Section titled “Filter Delivery History”- Open Communication → Notification Centre → Delivery History.
- Search by recipient or notification.
- Filter by dates, event, channel or status.
- Review the event, audience, recipient, channel, time, credits and delivery note.
- Correct the prerequisite before repeating the real business action, and only repeat it when safe.
Statuses include Queued, Sending, Sent, Delivered, Failed and Skipped. Sent means the provider accepted the message; it does not prove delivery, reading or action.
A failure or skip can indicate an invalid destination, disabled preference, unavailable provider, missing or unapproved template, missing variables or insufficient credits. Delivery History has no general retry button. Resolve the cause through the source workflow.
For an Invoice payment link, check both the Yepsta Pay request’s sharing history and Notification Centre Delivery History. Sharing failure does not invalidate the request or change the Invoice balance.
Review Business Alerts
Section titled “Review Business Alerts”- Select the bell and open Business Alerts.
- Filter by Active, Unread or Read, priority, category and date range.
- Open the linked source record when it is relevant and permitted.
- Mark an alert read, dismiss it or clear read alerts as appropriate.
Dismissing an alert does not resolve the underlying CRM follow-up, Project blocker, payment attention item, low balance or delivery problem.
Protect log data
Section titled “Protect log data”Logs can contain customer destinations, event context and safe payment references. Share only the minimum with an authorised support contact, redact customer details and never include credentials or provider secrets.
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