Configure Notification Centre
Notification Centre controls event-driven transactional messages, such as supported customer or business updates triggered by activity in Yepsta.
Know the three communication systems
Section titled “Know the three communication systems”| System | Purpose | Message source |
|---|---|---|
| WhatsApp Campaigns | Marketing or bulk outreach | Business-owned sender and approved campaign template |
| Notification Centre | Event-driven transactional communication | Yepsta-managed email or WhatsApp event template |
| WhatsApp Inbox | Customer-service conversation | Free-form text inside the active reply window |
Review the overview
Section titled “Review the overview”Open Communication → Notification Centre. The Overview tab summarises email and WhatsApp automations, active rules, messages sent this month, failures and communication logs. It also shows whether a channel is ready.
Email is the recommended starting channel. WhatsApp requires the platform sender, approved transactional template mapping and available credits. SMS is not currently active and cannot be enabled.
Configure the Event / Channel Matrix
Section titled “Configure the Event / Channel Matrix”- Open the Settings tab.
- Find the event and its Customer or Business audience row.
- Confirm the event is marked Live and the intended channel is ready.
- Turn on Email or WhatsApp for that audience.
- Trigger the real business event when appropriate, then review the Logs tab.
The matrix blocks a channel when the event is not live, the provider or template is not ready, or a paid channel has no credits. Notification preferences are currently business-wide; there is no per-location override in this screen. The underlying event can still refer to the location involved.
Templates and channel mapping
Section titled “Templates and channel mapping”Notification Centre uses Yepsta-managed transactional templates and event mappings. Businesses can enable or disable supported event/channel combinations, but cannot edit, preview, test or select those templates in the current screen.
This is separate from WhatsApp Templates, where a business creates and syncs templates for Campaign 2.0.
What happens next
Section titled “What happens next”When a supported event occurs, Yepsta checks the audience setting, channel readiness, destination and available credits. The log can then move through Queued, Sending, Sent to provider, Delivered, Failed or Skipped.
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